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Return policy
Refunds, Returns and Exchanges
UndergroundPrecision provides a limited 100-day warranty on underground transmitters (sondes). Any transmitter (sonde) found to be defective within the warranty period will be repaired and/or exchanged. No refunds will be issued on transmitter (sonde) products. In certain instances a credit may be applied to a Customer's account towards future purchases.
Customer agrees that if making a claim under the limited warranty period, it shall call or email UndergroundPrecision's Customer Service Department and obtain a Return Merchandise Authorization ("RMA") number before the expiration of the limited warranty period for the product. NO SERVICE OR EQUIPMENT WILL BE ACCEPTED WITHOUT A VALID RMA CLEARLY NOTED ON THE OUTSIDE OF THE SHIPMENT. The limited warranty period commences of the date of delivery of the product to the Customer or its signer. RMA numbers are valid for fifteen (15) days, within which products must be recived by UndergroundPrecision RMA numbers will not be extended or reissued. PLEASE NOT THAT IF A CUSTOMER CALLS FOR AN RMA NUMBER AND NEEDS TO LEAVE A MESSAGE FOR THEIR REPAIR DEPARTMENT, THEY MUST FOLLOW UP THE TELEPHONE CALL WITH EITHER AN E-MAIL OR U.S. MAIL REQUEST FOR AN RMA NUMBER. IN THE EVENT UNDERGROUND PRECISION DOES NOT RECEIVE AN RMA REQUEST UNTIL AFTER THE LIMITED WARRANTY PERIOD, UNDERGROUND PRECISION WILL BE UNDER NO OBLIGATION TO REPAIR OR REPLACE ANY PRODUCT. Customer shall pay for return shipping unless UndergroundPrecision has expressly authorized Customer in writing to ship such Equipment to UndergroundPrecision at UndergroundPrecision's expense. Any Equipment returns authorized by UndergroundPrecision are subject to UndergroundPrecision's standard restocking charge of 15% of the item price. Customer shall bear all shipping charges and the risk of loss for the returned products during shipment. Customer shall use reputable shipping companies and provide for delivery confirmation and insurance on all returned shipments. The Limited Warranty and applicable disclaimers and exclusions are contained in the Master Terms of Service Agreement, and Customer acknowledges that it has read and agreed to the terms contained therein. Customer agrees to pay for return shipping. Upon repair or replacement of the defective item, it will be shipped by UndergroundPrecision by ground shipping or other form of standard delivery back to Customer, subject to the terms of this Agreement.